In a previous post, we discussed building the brand: YOU. We pointed out as a home business owner, you and the business are basically one and the same. A different home business name may be used, but your clients know you as the owner, manager, and clerk. Every business decision you make can help or hurt the brand: YOU.
What exactly is a brand or how is a brand defined? Simply, a brand is a combination of perception, association, and expectation to an audience. As a home business owner, your clients are the audience.
In an equation: Brand = Expectation + Association + Perception to the relevant community.
A brand communicates value, expertise, ideas, and personality to the audience. Think about the comedian-ventriloquist Jeff Dunham. If attending his show, you expect entertainment, laughter, and puppets. Dunham created a perception, an expectation with Peanut, Walter, Jose, Achmed – and humor. If your favorite puppets were missing, you’d be disappointed and the show’s value – to you – would drop. Your expectations were not met, slightly tarnishing Dunham’s brand – to you.
Dunham’s puppets are the same as your service or product inventory. You may be sick or sold out of certain items, but the client has expectations. If you can’t deliver, your brand may be damaged a little. One time is understandable, repeating the problem puts a negative spin on your brand. Fortunately, the opposite is also true. Exceed expectations and the following happens:
- Puts you in a top position in your industry
- Sets you above competitors – you deliver
- Creates positive pre-sale expectations
- Creates new opportunity
- Adds value to your brand
Hopefully this brief article on branding helps you understand why brands are so important and valuable to individuals and business. Your goal: create a positive image when the brand is mentioned, each time for every client, current or potential.
By Dion D. Shaw
Dion D. Shaw is the founder and owner of Homepreneurs
Homepreneurs. New Day. New Opportunity.
Disclaimer
Homepreneurs does not endorse nor have any relationships with any of the services listed. Homepreneurs receives no compensation or consideration for its suggestions. Homepreneurs strongly urges all interested parties to conduct research and accepts no responsibility for any losses incurred.
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